Legal notice
Information in compliance with Law 34/2002, of July 11, 2002
In accordance with the provisions of Article 10 of Law 34/2002, of July 11, 2002, of Services of the Information Society and Electronic Commerce, we inform you that the owner of the Website is HEREDEROS DE MAXIMILIANO, S.L. with whom you can contact at the following address
- INHERITORS OF MAXIMILIANO, S.L.
- Ctra. Sevilla-Lisboa, km. 107
- 21360 El Repilado-Jabugo (HUELVA)
- E-mail address: info@maximilianojabugo.com
- Contact telephone number: 900 1900 00
HEREDEROS DE MAXIMILIANO , S.L. is an entity registered in the Mercantile Registry of Seville, Volume 5526, Folio 8, Page SE -93193, Inscription 1 Main activity is the elaboration and commercialization of Hams, Shoulders and derivatives of the Iberian Pig. Its c.i.f. is B-90001223, with Sanitary Registration 10.17202/SE whose Category/Activity Key is 10: 630, 123 that you can consult in https://www.aesan.gob.es/. You can also request any type of information to the e-mail address info@maximilianojabugo.com.
PRIVACY POLICY OF MAXIMILIANO JABUGO
Data protection policy
In accordance with the provisions of Articles 5 and 6 of Law 15/1999, of December 13, 1999, on the Protection of Personal Data, we inform you that the personal data you voluntarily provide us through the various entry forms provided for that purpose in the Web Site "MAXIMILIANOJABUGO.COM" or any other channel for collecting them, will be incorporated into the file of CUSTOMERS responsibility of HEREDEROS DE MAXIMILIANO, S.L., with the purpose of managing and filing the necessary data for the provision of e-commerce services, maintenance of the company-customer relationship and for the internal management of the company.
Likewise, the client of the Website "MAXIMILIANOJABUGO.COM", by voluntarily providing their personal data through the various entry forms provided for that purpose on the Website, gives consent for their data to be transferred in those cases where it is necessary to connect with a third party for the provision of services offered through the Website, especially to transport companies in order to manage the requested shipments.
In the same way, the CLIENT of the Web Site "MAXIMILIANOJABUGO.COM" authorizes the maintenance of the data in our files, once the relationship with the Web Site is terminated, as a customer history.
The consent will be understood as given as long as you do not expressly inform us of the revocation of the same to any of the treatments indicated above.
The client of the Website "MAXIMILIANOJABUGO.COM" will be the only responsible for the truthfulness and accuracy of the data provided, acting HEREDEROS DE MAXIMILIANO, S.L. in good faith as a mere service provider. In case of having provided false data or data of third parties without their consent, HEREDEROS DE MAXIMILIANO, S.L. reserves the right to the immediate destruction of such data in order to protect the right of the owner or owners of such data.
The client of the Website "MAXIMILIANOJABUGO.COM" undertakes to communicate to HEREDEROS DE MAXIMILIANO, S.L. any modification in the data provided.
Likewise, it is a policy of the Web Site "MAXIMILIANOJABUGO.COM" not to collect or process data from persons under fourteen years old. In case a person under fourteen years of age provides his/her data through the different entry forms provided for that purpose on the Website or through any other means, HEREDEROS DE MAXIMILIANO, S.L. reserves the right to immediately destroy such data.
HEREDEROS DE MAXIMILIANO, S.L. undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and will adopt all technical and organizational measures to ensure the security of personal data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, all in accordance with the provisions of Royal Decree 994/1999 of June 11.
The Web Site "MAXIMILIANOJABUGO.COM" does not use cookies or other technical means to identify specific users or know data on their navigation, without the user's knowledge. Nevertheless, it is our commitment that any change in the Privacy Policy in this regard will be immediately warned, through this Web Site, including the appropriate correction in this section.
THE CLIENT of the Website "MAXIMILIANOJABUGO.COM" may at any time exercise their rights of access, rectification, cancellation and opposition in the terms established in the Organic Law 15/1999, by contacting the person responsible for the file, at the following address: HEREDEROS DE MAXIMILIANO, S.L., Ctra. Sevilla-Lisboa, km. 107 del 21360 El Repilado (Huelva).
Finally, we inform you that HEREDEROS DE MAXIMILIANO, S.L. may send to the CLIENTS of the Web Site "MAXIMILIANOJABUGO.COM" commercial or promotional offers about products or services related to the company during the validity of the relationship with the company and even after its termination, by ordinary mail or through e-mail or equivalent electronic means of communication.
Returns and Withdrawal
You have a legal right of withdrawal that may be exercised as provided in the RDL 1/2007 art. 97.1.j, provided you meet the requirements set out in those articles, without having to justify any reason or pay any penalty.
The general refund policy of Herederos de Maximiliano, S.L. allows you to return the order within thirty (30) days from the delivery of the Products, without having to justify a reason or pay any penalty, in accordance with articles 97.1.k, 102 and 104 of RDL 1/2007. Once this period has expired, you may not exercise your right of withdrawal.
Modalities of exercising the right of withdrawal
You have the possibility to fill in and transmit your withdrawal request online, via our email to maximiliano@maximilianojabugo.com or by contacting our Customer Service Department on 900 190 000. You will then receive within 24-48 hours an e-mail with the confirmation of your withdrawal.
Restrictions on the right of withdrawal
In accordance with the provisions of RDL 1/2007 art. 97.1.m, you may exercise your right of withdrawal of orders of products without having to justify any reason or pay any penalty.
Consequences linked to the right of withdrawal
Within the framework of the exercise of the right of withdrawal or in case of non-conformity of the Product, you may return the Product(s) purchased by requesting an exchange or refund according to the conditions set out in the Terms and Conditions of Sale.
Free return procedure
Products must be returned from a country within the Delivery Zone and in the manner set forth below. Herederos de Maximiliano shall not be liable for any losses, damages and/or delays related to returns made from a country outside the Delivery Zone and/or which do not comply with the following conditions.
In the context of the exercise of the right of withdrawal, the Products must be returned in their original condition and with their complete original packaging (the orange box and/or the shipping box).
The return of a Product, in case of exchange or refund request, is free of charge. To do so, you must return the Products to us via our shipping company within a maximum period of thirty (30) days from your withdrawal request, using our pre-paid return label system. Please contact our customer service department at 900 190 000 or through our e-mail address maximiliano@maximilianojabugo.com to process the return of your Product:
- Indicate the Products you wish to return, as well as the reason for the return;
- choose the method of shipment: delivery of the package to the carrier's collection point or collection of the package at home, after agreeing on the time of collection;
If you cannot or do not wish to use the pre-paid return label service, please contact our Customer Service, who will register your return. You will then have a maximum of thirty (30) days from the registration of the return to send the product to the address provided by our Customer Service.
In this case, we strongly advise you to take out the insurance proposed by your shipping service. You shall be solely responsible for the return of the Products and Herederos de Maximiliano, S.L shall not be held liable in case of loss, damage, shipment to the wrong address or delay in the delivery of a Product that is not returned using the prepaid return label service proposed by Herederos de Maximiliano, S.L.
Exchanges
In case of exchange, please specify in the specific field the Product(s) you wish to receive in exchange for your order.
If you wish to reserve the chosen Product(s), we invite you to contact our Customer Service.
If the amount of the Product(s) chosen in exchange is higher than the amount of the Product(s) returned, you must pay the difference in price by credit card using our secure payment service. Please note that we do not accept payments by Bizum and Klarna to pay the price difference that occurs due to an exchange.
If the amount of the Product(s) chosen in exchange has a lower value than the amount of the Product(s) returned, Herederos de Maximiliano will refund the price difference (please note that for gifts, the refund may only be requested by the customer who has purchased the gift, with the amount paid being refunded to his bank account), in accordance with these General Terms and Conditions of Sale.
Terms and Conditions of Sale.
In case of returning your order for exchange and if you have chosen a paid delivery with our shipping company, the new shipment will be free of charge.
Please note that the exchange will be made within seventy-two (72) working hours from the time of receipt of the product(s).
Refunds
In the event of a refund request, please note that the refund will be made within seventy-two (72) business hours from the time of receipt of the product(s). You will receive a confirmation e-mail. The refund, including the shipping costs of the initial order, will be made by the same payment method used at the time of placing the order as well as in the same currency used by the customer to pay for the order.
However, please note that your bank may take up to ten (10) business days to reimburse your card, depending on processing times. These times vary depending on the issuer of your card, so it is not in our hands to accelerate a process beyond our control.
Gifts purchased through the Site maximilianojabugo.com
Third parties who receive gifts purchased through the Site may only exchange the Products through the return procedure of the Site. Therefore, only the customer who has purchased the gift may request a refund under the right of withdrawal (insofar as it can only be refunded to the bank account of the person who placed the order).
In such a case, it is only possible to exchange the Products for other Products of the same or higher value (the price difference shall be borne by the third party beneficiary of the gift). The third party beneficiary must contact our Customer Service who will register the exchange and send by e-mail the prepaid return label.
Return, exchange and refund terms for orders paid with Cash on Delivery.
If you request a refund for an order paid by COD, an account number will be requested for the crediting of the order amount.
Information on Consumer Rights and Abusive Clauses:
Consumer Rights:
In Herederos de Maximiliano, S.L, we are committed to respect and protect the rights of our consumers. In accordance with the provisions of the Royal Legislative Decree 1/2007 and other applicable regulations, as a consumer, you have the following rights:
Precontractual Information (RDL 1/2007, Art. 97.u): Before making any purchase, we will provide you with all relevant information about the products, including prices, shipping costs, available payment methods and any other relevant conditions. In addition, we inform you of the existence of this contract and the rights that protect you, such as the right of withdrawal, except in those cases where the law provides exceptions.
Right of withdrawal (RDL 1/2007, Arts. 62 and 67.2): You may withdraw from the purchase within 30 calendar days from receipt of the product.
Abusive Clauses:
In accordance with RDL 1/2007, Arts. 82 to 91, we do not and will not apply abusive clauses in contracts with our customers. This includes any provision that may unfairly prejudice the consumer's rights, such as:
Imposing disproportionate penalties in the event of breach of contract.
Unjustifiably limiting the rights that the law grants you as a consumer.
Forcing consumers to waive their legal rights.
Binding the contract in an unequal manner, granting excessive privileges to the company as opposed to the consumer's rights.
All our contractual conditions are designed to be fair and equitable, in full compliance with current legislation.
Online Dispute Resolution:
In compliance with Regulation (EU) 524/2013, Art. 14.2), we inform you of the existence of the Online Dispute Resolution Platform (ODR) of the European Commission. This platform allows you to resolve in a simple and extrajudicial way any dispute that may arise in connection with purchases made in our online store.
You can access the ODR platform through the following link: ODR Platform
Commitment to Quality and Transparency:
In Herederos de Maximiliano, S.L, we strive to offer quality products and ensure that all our processes are transparent and respectful of consumer rights. If you have any questions or need more information about your rights as a consumer, please do not hesitate to contact us through our customer service.
